This video outlines CVRMLS compliance requirements for showings and open houses, including listing status rules, agent responsibilities, and best practices to avoid violations.
Before conducting a showing or open house, the listing must be in Active status in the MLS. Listings cannot be shown if they are coming Soon, office Exclusive, or subject to delayed showing restrictions.
If a seller wants to allow showings for a Coming Soon listing, the listing must be moved to Active status before the showing occurs. If delayed showing has been authorized, the listing agent must remove all delayed showing restrictions prior to any showings.
Only Active listings may be shown. This applies to all showing types:
- Private showings
- Buyer walkthroughs
- Broker tours
- Agent previews
- Any event providing property access
Open houses are considered public showings and are subject to the same rules as private showings.
Buyer Agent Responsibilities
- Buyer agents must follow all showing instructions.
- Showings are not transferable without notification. If another agent attends in your place the listing agent must be notified in advance.
- Never access a property without required permission. Unauthorized access may result in lockbox violations, even if accidental.
When using a Sentrilock lockbox:
- Open the lockbox and retrieve the key.
- Close the lockbox immediately to trigger the “start of showing” notification.
- After showing, re-open to return the key to trigger the “end of showing” notification.
- Ensure that you close the lockbox securely.
