Need to add or change an email address or phone number?  You can easily make these updates through your Member Hub.  

 

• Access the Member Hub through your MLS Dashboard
• Go to the My Info menu on the left side of the Home Page
• You should land directly on the Contact Info tab, but if not, you can select it from the menu above
• If you are adding a new email or phone number, select the Plus Button to the right of the Contact Info section
• If you are editing existing information, select the Blue Pencil Button to the right of the field you wish to edit

 

 

NOTE: After adding new contact information, the system will automatically default to this new information. If you do not want this to be your primary/default email or phone, edit the email address or phone number you wish to be the new default and check the Mark as Default box. Then, select Done to save your changes.

 

 

And you're all set!  New default emails will update your Member Hub, Matrix and SentriLock information. It may take at least 30 minutes or up to one day for these changes to be displayed in other systems.  

 

 

 

If you already have a listing, you will need to wait 30 minutes and then click "Refresh" under your MLS ID in the Listing Input Form and then select Submit Listing.

 

 

 

 

If you need assistance, please contact our Member Services team at [email protected]

 

Transcript

The email and phone number displayed on your listings are pulled from the Member Hub. To edit the information that populates this section of the listing information, you’ll first have to edit it in the Member Hub. 

Log in to the MLS Dashboard and go into the Member Hub. If you are prompted to sign in, Sign in using the CVR MLS dashboard. click my info and click the pen icon to edit or review the contact information. 

 

Add the phone number you would like to display on the listing and mark it as your default phone number. Next add your email address and mark it as your primary email address. You can only have one default or primary contact, and those are what will be sent to Matrix from the Member Hub. 

 

Once the contact information is updated, the changes will be sent to Matrix within an hour. You can verify that your information has been updated by searching for yourself in Agent Search.  

 

Any listings you enter from this point on will automatically populate with the new contacts. Listings that were entered before updating your contact will need to have the agent information refreshed in Matrix to display the new contact info.  

 

After verifying that your information has been updated, you’re ready to update your Active listings. To refresh the information, go into the Residential Input Form then the Agent Information tab. Click ‘refresh’ under the List Agent Code then submit the listing. Now when you view the agent information section of the listing, you’ll see that the contact information matches the default phone number and primary email address from the Member Hub.  

 

It’s important to note that while you can edit contact information in the My Information section of your Matrix settings, this will change the information that is displayed in the client portal and reports you produce in Matrix. Editing these settings will not change the contact information displayed on your listings.